All products listed under a particular category may not have the same return/replacement period. Promotion may or may not follow this policy. Replacement Period after Delivery is applicable if product received is Defective or damaged or not as described. If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App or make a direct call to our customer care within the applicable Return Policy period.
Returns Processing:
If you're facing any issues with a product purchased on DoCommerce Home Decor, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a DoCommerce Home Decor (or partner) personnel may visit your place.DoCommerce Home Decor will arrange for a replacement if the issue has not been resolved. Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the DoCommerce Home Decor.
Returns Pick-Up:
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address during pick-up, your product will be checked for the following conditions.
House: 881 (5th floor), Road: 12 (new) Avenue: 02, Mirpur DOHS, Dhaka 1216In an event where you have failed to provide your product to our pick-up, kindly have your returns shipped or dropped-off to our Hub Offices-
Once your product is received by DoCommerce Home Decor, what are the checks being done?
Once your product is received, your product will be checked by our Quality Control team. We will test whether the product fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.
REFUND
How to request a refund and what are the conditions?
Refunds are made only when the request is made within 48 hours of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.
How long does the validation or invalidation of the refund take?
This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an email or call you to give you the result of the quality evaluation.
Can you request an exchange rather than a refund?
If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange. If you choose a refund voucher, you can also use it to buy any product on DoCommerce Home Decor within the voucher amount.
Refund Payment:
It will be done only in 2 cases…
If a customer cancels the product.
If DoCommerce Home Decor is not able to fulfill the order.
In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by DoCommerce Home Decor once they receive the product.
For products where installation is provided by DoCommerce Home Decor
Please do not open the product packaging by yourself. DoCommerce Home Decor authorized personnel shall help in unboxing and installation of the product where applicable.
Conditions for Returns:
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
The product must include the original tags, user manual, warranty cards, freebies and accessories. The product must be returned in the original and undamaged manufacturer packaging / box.
You have 3 calendar days after item delivery, to notify us that you want to return your product. If your item meets all the requirements, your return can be initiated by calling our Customer Service at +8809613919293
